Privacy Policy

Last updated: October 8, 2024.

1. Introduction

Welcome to Healing Mantra Acupuncture and Herbal Clinic (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Schedule appointments
  • Fill out contact forms
  • Sign up for newsletters
  • Create an account
  • Opt-in to SMS messaging

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Date of birth
  • Medical history and health information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Cookies and usage data

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Scheduling and managing appointments
  • Communicating with you about our services
  • Sending you appointment reminders via email or SMS
  • Improving our website and services
  • Complying with legal obligations

4. HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate physical, electronic, and procedural safeguards to protect your Personal Health Information (PHI) as required by HIPAA regulations.

5. SMS Messaging

5.1 SMS Communications

If you provide your mobile phone number and consent to receive SMS messages, we may send you:

  • Appointment confirmations and reminders
  • Follow-up care instructions
  • Clinic updates and announcements
  • Promotional offers (only with additional explicit consent)

5.2 SMS Opt-In and Opt-Out

  • Opt-in: You must explicitly consent to receive SMS messages from us
  • Opt-out: You can opt-out of SMS messages at any time by:
  • Replying “STOP” to any of our messages
  • Contacting our office
  • Updating your preferences in your patient portal

5.3 SMS Data and Charges

  • Message frequency varies based on your appointments and preferences
  • Standard message and data rates may apply
  • SMS messages are not encrypted and may be read by others
  • We recommend not including sensitive health information in SMS responses

6. Third-Party Partners and Services

6.1 Acubliss Patient Management Platform

We use Acubliss, a specialized patient management platform for acupuncture clinics, to enhance our service delivery and patient care. When you interact with features powered by Acubliss through our clinic:

  • Your information is also subject to Acubliss’s privacy policy
  • You can review Acubliss’s complete privacy policy at: https://go.acubliss.app/docs/privacy.html
  • We recommend familiarizing yourself with their privacy practices

6.2 Data Sharing with Acubliss

Information shared with Acubliss may include:

  • Appointment details
  • Treatment notes
  • Patient history
  • Contact information

6.3 Partner Privacy Practices

  • We carefully select partners who maintain high privacy standards
  • Our agreement with Acubliss includes data protection provisions
  • Acubliss is HIPAA-compliant and maintains appropriate safeguards for your information

6.4 Your Rights Regarding Partner Services

You have the right to:

  • Opt out of certain data sharing with partners where feasible
  • Request information about which partners have access to your data
  • File concerns about partner privacy practices directly with us

7. Information Sharing

We do not sell, rent, or share your personal information with third parties except as described in this Privacy Policy. We may share your information with:

  • Healthcare providers directly involved in your care
  • Service providers who assist in our operations (including SMS service providers)
  • Legal authorities when required by law

8. Your Rights

You have the following rights regarding your personal information:

8.1 Access Rights

  • Request a copy of your personal information
  • Obtain your medical records
  • Know what information we share with third parties

8.2 Control Rights

  • Correct inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Choose communication methods (email, SMS, phone)

8.3 Communication Preferences

  • Select which types of communications you receive
  • Choose the frequency of communications
  • Update your contact information

8.4 Health Information Rights

  • Request restrictions on use/disclosure of health information
  • Receive confidential communications
  • Get a list of disclosures of your health information
  • File a complaint if you believe your privacy rights have been violated

8.5 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Phone: [Your Phone Number]
  • Email: [Your Email]
  • In person: During your next appointment
  • Mail: [Your Clinic Address]

We will respond to your request within [X] business days.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Cookies

We use cookies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

11. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Healing Mantra Acupuncture and Herbal Clinic
  • Email: [email protected]
  • Phone: (971) 435-HEAL [4325] or (971) 333-HEAL [4325]
  • Fax: (971) 231-0228
  • Address: 1975 NW 167th Pl, Ste 100-14, Beaverton, OR 97006